TERMS & CONDITIONS

Sales Terms & Conditions

This document details the Terms & Conditions for Ace Illuminations LLC, along with its affiliated parties. All products sold by Ace Illuminations (the “Products”) are governed by these Terms and Conditions. Products ordered by any customer (“Buyer”) from Ace Illuminations or appointed Sales Agencies constitute acceptance of these Terms and Conditions. Buyer’s acceptance of the Terms and Conditions will be presumed upon Buyer’s submittal of a purchase order. These Terms and Conditions supersede all previous versions and constitute the entire agreement between Ace Illuminations and the Buyer.

Pricing & Quotations 

For pricing or quotations, contact your local sales representative or Ace Illuminations customer service via email at quotes@aceilluminations.com or phone at (702) 960 -4249. All prices are in US Dollars and do not include shipping, handling, taxes, installation, export or customs fees, duties, or other fees. Unless otherwise stated in writing, all quotations are valid for 90 days. Prices quoted are subject to change once approved drawings are received and reviewed. Prices are subject to change without notice.

Purchase Orders

All orders must be placed in writing with Ace Illuminations customer service and must be placed via email to orders@aceilluminations.com. Company name, purchase order number, part numbers, and quantities being ordered are required. Ace Illuminations does not guarantee the availability of any product and reserves the right to discontinue or change the specifications of products at any time without notice. We reserve the right to change the design of a product in the interest of product development.

Any drawings, take-offs, or schematics (collectively referred to as “Supporting Documents”) requested of Ace Illuminations should be verified by the Buyer for accuracy. Buyer shall be responsible for ensuring that all Supporting Documents of purchased products are correct. Ace Illuminations makes every effort to avoid errors on the website, price sheets, spec sheets, and other documentation. Ace Illuminations will not accept responsibility for labor costs related to errors or omissions in measurements, prices, descriptions, etc.

The acceptance of a purchase order from a Buyer is expressly made conditional upon Buyer’s agreement to the Terms and Conditions stated herein. We reserve the right to refuse or cancel any order for any reason. We will contact you if all or any portion of the order is canceled or if additional information is required to accept the order. Ace Illuminations may require a deposit on purchase orders at its discretion.

Lead time on custom orders may vary depending on product availability and the complexity of the order. Additional customs charges may apply under the conditions, including custom paint set-up, packaging, additional shipping costs, etc. All custom lengths of tape light will be rounded up to the nearest foot and charged by the foot.

Standard orders can be canceled or changed only with written notice to Ace Illuminations and with a written approval response. Cancellations or changes must be made in writing and sent via email to orders@aceilluminations.com. 

Payment Terms & Policies

Specific payment terms are indicated on all invoices. All orders with Ace Illuminations are prepaid (payment in advance) unless the Buyer has been granted credit terms. Payment terms/dating up to net 30 days from invoice date are available for approved customers.

Buyers must complete and sign Ace Illuminations Credit Application for their account to be opened. Buyers must also send Ace Illuminations their Blanket Certificate of Resale, which must contain a valid sales tax exemption number for the Buyer’s respective state. Completed applications should be emailed to Customer Service at orders@aceilluminations.com.

All payments can be emailed or mailed to the “Remit To” address indicated on the invoice, currently 180 Cassia Way Suite 508, Henderson, NV, 89014.

Ace Illuminations accepts corporate checks, ACH, wire transfers (wire fees are the responsibility of the payee), and most major credit cards (Visa, MasterCard, American Express, and Discover). Credit card payments may be subject to additional fees. Payments via check for orders over $200 will be held until cleared (typically three business days after receipt of check). Sales taxes may be applied unless we have a tax-exempt form on file.

Past-due accounts may be charged a service fee of 1.5% per month. Ace Illuminations may suspend delivery of any order until any past-due payments are made. Returned checks are subject to an additional charge and are the responsibility of the buyer. Buyer agrees to submit financial information by Ace Illuminations to establish and/or continue credit terms.

Shipping Dates

Any shipping dates provided are estimates only and should not be considered a guaranteed date. Ace Illuminations shall not be responsible for any damages, penalties, or chargebacks resulting from delayed shipments or the inability to ship by the acknowledged date.

Shipping Terms & Policies

All shipments are F.O.B. Shipping Point. This policy excludes express or air shipments and custom/special orders. If expedited shipments or specific carriers are requested, the request must be in writing and the cost will be the responsibility of the requester. Lift gate charges or extra charges are not included.

For expedited services (2nd Day Air, Overnight, etc.) orders must be received and confirmed before noon Pacific Standard Time for shipment to occur the same day. Custom orders are an exception and may require more time to produce. These will ship out via the selected service once the order has been completed. Items shipping outside the continental US incur additional costs. Actual shipping charges will be provided via email once the order is shipped.

Ace Illuminations reserves the right to refuse drop shipment or pick-up orders that are bound for destinations outside the distributor’s regular or assigned selling or service area. Drop shipments are subject to additional charges at Ace Illuminations’ discretion.

 Ace Illuminations is not responsible for shipments after they have been accepted by the shipping company. Risk of loss passes to the customer upon delivery to the carrier. The buyer must examine all arriving merchandise, notate the damage on the bill of lading, and if necessary, file a damage claim with the carrier. Ace Illuminations will not be responsible for carrier neglect or damage by shipping companies. Any claim for product shortage must be made in writing to Ace Illuminations customer service within three (5) days after the receipt of the items.

Return Policy

The product is not returnable without the written consent of Ace Illuminations. Returned goods require an RMA number. Unless defective, returns are subject to a minimum restocking charge of 35%. Products unfit for resale will not be accepted for return. Custom Products are not returnable. Shipping and handling charges are non-refundable.

All returned goods must be received by Ace Illuminations in excellent, resell condition and packaged in the original packaging. Products will be inspected upon return and any service or repair needed to place them to resell condition will be charged and added to the restocking charge. The restocking charge on product will be deducted from all credits issued on authorized product returns. Returns are for credit or exchange only.

A Buyer must contact Ace Illuminations and submit an RMA request within thirty (30) days from the date of sale. Send requests to order@aceilluminations.com for RMAs. Ace Illuminations will not accept returns without prior authorization and the appropriate RMA number. Product returned without authorization may be refused or returned at the shipper’s expense. Note that no returns on custom orders or discontinued items are accepted. Once issued, RMA numbers are valid for thirty (30) days, within which time returned products must be received by Ace Illuminations. The RMA number must be prominently displayed on the shipping label for the returned product.

Other than cases when the return is due to a manufacturer’s defect, the Buyer is responsible for shipping the product to Ace Illuminations and covering the shipping costs. All freight, transportation, or insurance costs required for the return delivery must be prepaid. These costs are non-refundable in most cases. If the return of goods is made necessary through any fault of Ace Illuminations and written permission is granted for its return, Ace Illuminations will give credit, including transportation charges, if returned per instructions on the RMA. Product refunds will appear as a credit on your billing statement.

Indemnity

To the maximum extent allowed by law, Buyer shall defend, indemnify, and hold harmless Ace Illuminations against all claims, demands, actions, suits, proceedings, costs, expenses, damages, and liability, including without limitation attorneys’ fees, arising out of, in connection with, or resulting from the sale, possession, installation, use, operation, or return of the product.

Force Majeure

Ace Illuminations shall not be required to furnish any products if prevented from manufacturing or delivering same by reason of any labor dispute, accident, fire, casualty, act of any government, or any other cause beyond its commercially reasonable control.

Interpretation and Forum Selection

Agreements relating to Ace Illuminations products (including but not limited to these Terms and Conditions) are to be governed by the laws of the State of Nevada, excluding its choice of law rules. Any dispute relating to Ace Illuminations products shall be litigated exclusively in the County and Federal courts located in Clark County, Las Vegas, Nevada, and in no other jurisdiction or venue. Ace Illuminations and Buyer consent to personal jurisdiction in Nevada and waive any objection to process based upon personal jurisdiction.

Limited Product Warranty

Ace Illuminations products are warranted to be free of defects in material and workmanship for a period of five (5) years from the date of shipment. A claim under this Limited Product Warranty is the Buyer’s exclusive remedy for damages claimed as a result of Ace Illuminations products. Buyer will be requested to provide its original PO or such other evidence showing the date of purchase and the identity of Buyer, which Ace Illuminations at its sole discretion may accept or reject. If a product does have a defect, Ace Illuminations’ obligation is expressly limited to repair or replacement, without charge, at Ace Illuminations’ facility after prior written return authorization has been granted. If product is determined to be eligible under this warranty, Ace Illuminations will credit back to the Buyer the freight costs required for the return delivery.

This warranty shall not apply to products that have been altered or improperly used, defects caused by failure to provide a suitable installation and environment for the Product; damage caused by the use of the Product for purposes other than those for which it was intended; damage caused by the unauthorized attachment or modification to the product; damage caused by the removal or installation of the product; damage caused by the authorized repair or attempted repair of the product; (h) damage caused by acts of God such as fire, flood, wind or lightning; damage caused by force majeure such as, war, pollution, earth movement, flood, or nuclear hazard; damage caused by improper installation; damage caused by the misuse of the product; or product used in wet locations or harsh conditions without factory sealed connections. Ace Illuminations will not be responsible for charges including, but not limited to: Loss of profits; loss of facilities or services, labor charges; downtime; the claims of third parties, including buyer; and/or injury to person or property.